Thank you for shopping with The Scent Studio by RK. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, promotional sales, or peak seasons, processing may take slightly longer.

2. Shipping Coverage

We currently ship across India.

At this time, we do not offer international shipping unless specifically mentioned on our website.

3. Delivery Time

Estimated delivery times:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before payment.
• We may offer Free Shipping on eligible orders or promotional campaigns.

5. Order Tracking

Once your order has been dispatched, you will receive:

• Shipping Confirmation
• Tracking Number
• Courier Partner Details

You can use the tracking number to monitor your shipment.

6. Delivery Attempts

Our courier partner will usually make multiple delivery attempts.

If delivery cannot be completed because:

• The customer is unavailable,
• The shipping address is incorrect or incomplete,
• The customer refuses delivery,

the order may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Damaged Package

If you receive a package that appears damaged:

• Check the package before accepting delivery.
• Record an unboxing video whenever possible.
• Contact our support team within 24 hours if the product is damaged or incorrect.

Claims made after 48 hours may not be accepted.

8. Delayed Delivery

Although we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Courier service disruptions
• Government restrictions
• High order volume
• Public holidays

We appreciate your patience in such situations.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details.

We are not responsible for delivery failures resulting from incorrect or incomplete addresses.

If an order is returned because of an incorrect address, additional shipping charges may apply for re-shipment.

10. Lost Shipments

If your tracking shows no movement for an unusually long period or your package appears to be lost, please contact us.

We will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.

11. Partial Cash on Delivery (Partial COD)

We do not offer full Cash on Delivery (COD).

However, Partial COD is available in selected serviceable locations. Under Partial COD, the customer is required to pay 50% in advance at the time of placing the order, and the remaining 50% at the time of delivery.

We reserve the right to approve or decline Partial COD based on:

• Pin code serviceability
• Order value
• Product category
• Customer order history
• Operational feasibility

If Partial COD is not available for your location or order, you may be required to complete full advance payment.

12. Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support through the contact information available on our website. We are always happy to assist you.