FAQ
Welcome to our FAQ section! Here you’ll find answers to the most common questions about our perfumes, orders, shipping, payments, and policies.
General Questions
1. What type of perfumes do you sell?
We offer premium Extrait de Parfum inspired by some of the world’s most loved luxury fragrances. Our perfumes are crafted using high-quality fragrance oils to provide a luxurious scent experience with excellent longevity.
2. Are your perfumes original designer perfumes?
No. Our perfumes are inspired by popular designer fragrances and are independently created. We are not affiliated with, endorsed by, or associated with any designer brands.
3. What is Extrait de Parfum?
Extrait de Parfum is one of the highest perfume concentrations available. Our perfumes contain 40% fragrance oil concentration, offering rich projection and long-lasting performance.
4. How long do your perfumes last?
Our perfumes typically last minimum of 10+ hours depending on:
- Skin type
- Weather
- Application method
- Storage
- Individual body chemistry
5. Are your perfumes suitable for both men and women?
We offer fragrances for:
- Men
- Women
- Unisex
Each product page clearly mentions the recommended category.
Ordering
6. How do I place an order?
Simply:
- Select your favourite perfume.
- Add it to your cart.
- Proceed to checkout.
- Enter your shipping details.
- Complete your payment.
- Receive your order confirmation.
7. Can I modify my order after placing it?
If your order has not been dispatched, please contact us immediately. We will do our best to accommodate your request.
8. Can I cancel my order?
Yes, but only before your order has been dispatched.
Once shipped, orders cannot be cancelled.
Payment
9. What payment methods do you accept?
We accept secure online payments through trusted payment gateways.
10. Do you offer Cash on Delivery?
We offer Partial Cash on Delivery (Partial COD) in selected locations.
Customers are required to pay 50% in advance, while the remaining 50% is payable at the time of delivery.
Partial COD availability depends on:
- PIN code
- Order value
- Operational feasibility
Shipping
11. Do you deliver across India?
Yes.
We currently ship to most locations across India.
12. How long does delivery take?
Estimated delivery times are:
- Metro Cities: 2–5 Business Days
- Other Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
13. How can I track my order?
Once your order is shipped, you’ll receive a tracking link and tracking number via email, SMS, or WhatsApp.
14. What if my order is delayed?
Delivery delays can occasionally occur due to weather, courier issues, festivals, or unforeseen circumstances. If your order is significantly delayed, please contact our support team.
Returns & Refunds
15. Can I return a perfume if I don’t like the smell?
No.
Fragrance preference is personal, so we do not accept returns, replacements, or refunds simply because you didn’t like the fragrance.
16. When am I eligible for a refund?
Refunds or replacements are available only if:
- You receive the wrong product.
- The product arrives damaged.
- The product is missing from your order.
- The product is damaged during transit.
17. How do I report a damaged product?
Please contact us within 24 hours of delivery with:
- Order ID
- Product photographs
- Packaging photographs
- Unboxing video (recommended)
18. How long do refunds take?
Approved refunds are generally processed within 5–7 business days.
Perfume Questions
19. Why does a perfume smell different on different people?
Body chemistry, skin type, weather, humidity, diet, and even medications can influence how a fragrance develops on the skin.
20. How should I store my perfume?
Store your perfume:
- Away from direct sunlight
- In a cool, dry place
- Away from heat
- With the cap tightly closed
Proper storage helps preserve fragrance quality.
21. How can I make my perfume last longer?
For better performance:
- Apply on moisturized skin.
- Spray on pulse points.
- Avoid rubbing the fragrance after application.
- Store the bottle properly.
22. Are your perfumes safe for sensitive skin?
Our perfumes are made using quality ingredients, but skin sensitivities vary.
We recommend performing a patch test before regular use.
23. Are your perfumes suitable for gifting?
Absolutely!
Our premium fragrances make excellent gifts for birthdays, anniversaries, weddings, festivals, and other special occasions.
24. Do your perfumes contain alcohol?
Yes. Like most fine fragrances, our perfumes contain alcohol to ensure proper fragrance diffusion and performance.
25. Can I wear these perfumes every day?
Yes.
Our fragrances are designed for daily wear as well as office, parties, travel, casual outings, and special occasions.
26. Will the fragrance smell exactly like the designer perfume?
Our perfumes are inspired by popular designer fragrances and are created to deliver a similar scent experience. However, minor differences may exist due to formulation, ingredient sourcing, and individual perception.
27. Do you sell perfume samples?
If sample sizes become available, they will be listed on our website. Please check our product catalog for current availability.
28. How can I contact customer support?
You can reach us through:
- Phone
Our business hours are listed on the Contact Us page.
29. Is my payment secure?
Yes.
All online payments are processed through secure and trusted payment gateways using industry-standard encryption.
30. Still have a question?
We’re always happy to help!
Please contact our customer support team via email, phone, or WhatsApp, and we’ll respond as quickly as possible.