We’re here to help! Whether you have a question about our fragrances, need assistance with an order, or simply want to know more about our products, our support team is happy to assist you.

Your satisfaction is our priority, and we’ll do our best to respond as quickly as possible.

Customer Support

If you need help with:

• Product recommendations
• Order status
• Shipping information
• Returns & Refunds
• Cancellations
• Payment issues
• Wholesale or bulk orders
• General enquiries

Please feel free to contact us using any of the methods below.

Contact Information

Business Name:
The Scent Studio by RK

Customer Support Email:
thescentstudiopune@gmail.com

Phone / WhatsApp:
+91 8411082608

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

Sunday: Closed

Business Address

The Scent Studio by RK

Pune, Maharashtra, India

PIN Code – 411046

India

Order Support

For faster assistance regarding your order, please include the following details in your email or WhatsApp message:

• Order ID
• Full Name
• Registered Mobile Number
• Registered Email Address
• Brief description of your query

For damaged or incorrect products, kindly attach:

• Clear photographs of the package and product
• Unboxing video (recommended)
• Order ID

Wholesale & Business Enquiries

For dealership, reseller opportunities, bulk purchases, corporate gifting, or business collaborations, please contact us via email with your business details.

Our team will get back to you as soon as possible.

Response Time

We aim to respond within:

• Email: Within 24 business hours
• WhatsApp: Within 2–6 business hours during working hours
• Order-related queries: Within 24 business hours

Response times may be slightly longer during weekends, public holidays, or festive seasons.

Stay Connected

Follow us on our social media channels for:

• New fragrance launches
• Exclusive offers
• Seasonal discounts
• Product updates
• Giveaways

Instagram: thescentstudio_pune

Facebook: thescentstudiobyrk

YouTube: TheScentStudioByRK

We’re Always Happy to Help

At The Scent Studio by RK, we believe that every customer deserves an exceptional shopping experience.

Whether you’re searching for your next signature fragrance or need support with an existing order, our team is always here to assist you.

Thank you for choosing The Scent Studio by RK.