Thank you for shopping with The Scent Studio by RK. We understand that plans can change, and we strive to make our cancellation process as simple and transparent as possible. Please read our Cancellation Policy carefully before placing your order.

1. Order Cancellation

Customers may request to cancel an order only before it has been dispatched from our warehouse.

Once an order has been packed and handed over to our courier partner, it cannot be cancelled.

2. How to Cancel an Order

To request an order cancellation, please contact our customer support team as soon as possible with the following details:

• Order ID
• Registered Mobile Number
• Registered Email Address
• Reason for Cancellation

Our team will verify the order status and confirm whether the cancellation request is eligible.

3. Cancellation Approval

Your cancellation request will be approved only if the order has not yet been shipped.

If the order has already been dispatched, cancellation will no longer be possible.

4. Refund for Cancelled Orders

Prepaid Orders

If your cancellation request is approved before dispatch:

• A full refund will be processed to your original payment method.
• Refunds are generally processed within 5–7 business days after approval.
• The time taken for the amount to reflect in your account depends on your bank or payment provider.

Partial COD Orders

If your Partial COD order is cancelled before dispatch:

• Your 50% advance payment will be refunded to your original payment method after successful cancellation approval.

5. Orders That Cannot Be Cancelled

Cancellation requests will not be accepted in the following situations:

• The order has already been dispatched.
• The order is out for delivery.
• The order has already been delivered.
• The customer refuses delivery without informing us in advance.
• Customized or personalized products (if applicable).

6. Failed Delivery

If an order is returned to us because:

• The customer is unavailable.
• An incorrect shipping address was provided.
• The package is refused without a valid reason.

We reserve the right to deduct applicable shipping or handling charges before processing any eligible refund. Additional shipping charges may also apply if the customer requests re-dispatch of the order.

7. Cancellation by Us

We reserve the right to cancel any order under the following circumstances:

• Product is out of stock.
• Pricing or technical errors.
• Suspected fraudulent activity.
• Payment verification failure.
• Operational or logistical issues.

In such cases, any payment received will be refunded in full.

8. Contact Us

If you have any questions regarding cancellations, please contact our customer support team using the contact details available on our website. We will be happy to assist you.